Virgin Media Community

[tommyL]

Hi, 

I have just had 3 devices go offline, a printer, a video doorbell and a smart plug. They will not reconnect to internet and the troubleshooting process comes back with '" unable to connect to 5G network " . How can I resolve this please ?

[gary_dexter]

Reboot the hub and try again

[Irishdexy]

As Gary has said Reboot the Router but have you considered putting the External Devices on 2.4Ghz instead?

5Ghz is good but its range is far more Limited so your extra oomph comes at a trade-off. 

2.4Ghz will be a little slower but far more stable when it comes to the distance. You could also try using WiFi Boosters to the other rooms.

I suspect the reboot will fix it but if it was to continue to drop off I'd consider the above

Good Luck

[tommyL]

I have tried rebooting but it makes no difference. How do I separate 2.4 and 5 G ?

[Irishdexy]

Hey Tommy, 

I think there is a setting on the Hub Page (192.168.0.1) that allows you to turn off Smart Connect? 

Not sure if that is the correct term but check the Wireless Settings under basic and if you can't see anything check the Advanced View.

It should allow you to swap over to 2.4Ghz (just call your 2.4Ghz Network something different so you know the difference between them at a glance)

[legacy1]

If that don't work you can get a better wireless router with 1Gb ports and use the hub in modem mode.