I'm having the same loss i.e. no 5ghz Wi-Fi band, which I discovered after I couldn't logon to the Wi-Fi, turned out that for some reason my passwords had changed on the 2.4ghz band, which I've reset, but, as mentioned, no 5ghz band or anywhere to configure! So, is this due to another upgrade to HUB 3 which has screwed things up, again?
@Chris_JSo, is this due to another upgrade to HUB 3 which has screwed things up, again?
Very possibly. There's been a range of new faults introduced by revisions to Hub 3 and 4 firmware, and given that buggy firmware has been an issue for a good few years now, and each revision seems to bring some new unintended delight, I can only conclude that there is an absence of any form of effective change control and testing. I won't bother listing the ones I've been aware of, suffice to say that's probably a tiny subset of the full complement of bugs, and some of them are so blatant that a reasonable observer might have to assume there was no testing.
At least running the hub in modem mode means I have much better wifi than the hub offers at best, and I'm largely insulated from VM's inept meddling with the firmware, along with unrequested interference in wifi settings. I'd suggest that as a good approach to anybody who can afford to buy their own mesh or router.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Thanks for taking the time to raise the issue with the 5Ghz wireless network option not being available, we appreciate the confusion and concern this can cause. Welcome to the forum.
From looking at the account and settings we can see the 5ghz band has been disabled, can you log into the Hub using a browser, in the address bar can you type 192.168.0.1. It will then ask you for a password, this is unique to yourself and located on the sticker with your Wi-Fi network password on it (usually below it)
From there you should be able to access the advanced settings where you should be able to see if the 5Ghz is enabled or disabled, you should then be able to reverse this (so enable it if it is currently disable)
Thanks for posting in regards to the 5Ghz not showing on your wireless network/hub, we can understand the concern this can cause and appreciate you making us aware of this.
From looking at your connection it shows that both 2.4Ghz and 5Ghz are both active on your hub at this time. Has the issue been resolved since your last post?
If not, can you follow these instruction, can you log into the Hub using a browser, in the address bar can you type 192.168.0.1. It will then ask you for a password, this is unique to yourself and located on the sticker with your Wi-Fi network password on it (usually below it)
I had this same issue last night. On checking settings in the router I found that the SSID of the 5G signal had changed from what I had set it to, back to default. The default name was VM followed by some number or other.
If this is the same for you, simply rename your 5G signal to what it was before and your devices should reconnect.