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Message 21 of 49
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Re: 5 weeks of drop outs!!

They seem to think for the last 5 weeks this utilisation in the area is my issue, because so many people are working from home etc etc even though my friend who lives a few minutes away has no issues atall. They have apparently chnaged a few things in the green box, moved my cable to a different position in the box, chnaged spliters, changed hubs a couple times, told me to buy new ethernet cables for my hardwired devices and yet they wont run a new cable for me which is 1 minute walk from my house! I'll wait and see what lisa or any other admin come up with. Cheers for your help 

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Message 22 of 49
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Re: 5 weeks of drop outs!!

OK - do the reset though

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 23 of 49
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Re: 5 weeks of drop outs!!

I actually did do that on week two of rubbish internet lol 

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Message 24 of 49
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Re: 5 weeks of drop outs!!

Sorry to belabour the point - but did you do it "exactly" as I posted - they can be "tricky" to actually reset.

And rechecked all your wire's connections are secured and undamaged


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John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 25 of 49
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Re: 5 weeks of drop outs!!

Well the  technician did it so I hope he done it correct Haha, they also installed the last hub and I have double checked connections are tight and secure. Mayb I'll try it again once I hear from admin. 

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Message 26 of 49
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Re: 5 weeks of drop outs!!

Judging by some responses from VM techs on here in the recent past - some of them have just been following the website procedure ! 🙂

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 27 of 49
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Re: 5 weeks of drop outs!!

I'll have to give VM another call as lisa dont seem to be responding anymore 

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Message 28 of 49
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Re: 5 weeks of drop outs!!

Though id run another BQM after doing the pin hole reset again. These are the results. Can someone please let me know if this is still rubbish, and if so when I ring Virgin and try explain issue again is there anything in particular I should say? Thanks 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bb6a307628d63ccbe28c163e7561d416944d1d1e-27-06-2020
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Message 29 of 49
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Re: 5 weeks of drop outs!!

Yep still rubbish. Post up the Hub data and Logs now after the reset.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 30 of 49
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Re: 5 weeks of drop outs!!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1259000000-3.237256 qam16
2195000000-3.236256 qam8
3203000000-3.436256 qam9
4211000000-3.436256 qam10
5219000000-3.436256 qam11
6227000000-3.536256 qam12
7235000000-3.736256 qam13
8243000000-3.536256 qam14
9251000000-3.436256 qam15
10267000000-2.736256 qam17
11275000000-2.237256 qam18
12283000000-1.737256 qam19
13291000000-1.437256 qam20
14299000000-137256 qam21
15307000000-1.237256 qam22
16315000000-1.537256 qam23
17323000000-1.537256 qam24
18363000000-2.237256 qam25
19371000000-2.237256 qam26
20379000000-2.537256 qam27
21387000000-2.237256 qam28
22395000000-237256 qam29
23403000000-1.737256 qam30
24411000000-1.737256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3748395370522
2Locked36.61309600590767
3Locked36.61223651741905
4Locked36.31135925729956
5Locked36.61061473723630
6Locked36.61000011707400
7Locked36.6936868695366
8Locked36.6869505676563
9Locked36.8804536665353
10Locked36.8706114622340
11Locked37.3652055610676
12Locked37.3597465593729
13Locked37.3550182576975
14Locked37.3512352555704
15Locked37.6475857533393
16Locked37.3439474505140
17Locked37.6401740472564
18Locked37.6263054275907
19Locked37.3237758266533
20Locked37.3215748252682
21Locked37.6196121236339
22Locked37.6172469232154
23Locked37.3157561223290
24Locked37.6144786219107
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