So since Monday my broadband has been terrible. It gets to 11am/midday and then starts dropping connection, only for 3 or 4 minutes and then comes back online for 10 or 15 minutes. I'm working from home and have had to resort to tethering from my mobile.
I have logged the problem via live chat (which is a long drawn out affair) and asked the question on Tuesday or Wednesday if there was a problem in my area... i went through all the usual reset and restart procedures which started about 10 in the morning, then about 4 in the afternoon i got put through to an engineer in the tech dept, who then told me there was a 24hr problem in the area (Leeds) and to just check back on the status page as to when it will be fixed...
Status page reads that things are ok but still the broadband goes down daily...
I've booked an engineer... next friday.
Good news im about 3 weeks off my contract ending.... it may have started working by then
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
Thanks for your answer Mike. I actually set this up at the start of lockdown so I’ve just gone back into the site to look at the graphs.... basically a mass of red everyday since the 5th of August. I’ll try and post them on here when I get back home. thanks again.