Menu
Reply
  • 2
  • 0
  • 0
mallou46
Joining in
113 Views
Message 1 of 4
Flag for a moderator

350Mb Slow Downs & High Pings - Are these levels normal?

Having a lot of issues in the last few months, slow downs, disconnections, high pings etc

Could someone check if these levels are normal?

Downstream bonded channels

1299000000-236256 qam21
2187000000-236256 qam7
3195000000-1.937256 qam8
4203000000-1.937256 qam9
5211000000-237256 qam10
6219000000-237256 qam11
7227000000-237256 qam12
8235000000-237256 qam13
9243000000-1.937256 qam14
10251000000-236256 qam15
11259000000-2.236256 qam16
12267000000-2.436256 qam17
13275000000-2.736256 qam18
14283000000-2.736256 qam19
15291000000-2.936256 qam20
16307000000-1.436256 qam22
17315000000-1.536256 qam23
18323000000-1.536256 qam24
19379000000-2.736256 qam25
20387000000-2.936256 qam26
21395000000-336256 qam27
22403000000-3.436256 qam28
23411000000-3.436256 qam29
24419000000-3.436256 qam30



Downstream bonded channels

1Locked36.685241393812133
2Locked36.695558776491849
3Locked37.684689974738640
4Locked37.391547064717288
5Locked37.698534314723656
6Locked37.318144722285978525
7Locked37.6271877754946025
8Locked37.692185974881348
9Locked37.389467954497782
10Locked36.687810034229182
11Locked36.689073204320860
12Locked36.686062804475863
13Locked36.388988954568320
14Locked36.387397394237617
15Locked36.385753173987608
16Locked36.684396703784289
17Locked36.384237713821772
18Locked36.683673603804743
19Locked36.378943113169651
20Locked36.677561712911313
21Locked36.676543232694463
22Locked36.376342192664567
23Locked36.376840972751225
24Locked36.676988882795904

 

Upstream bonded channels

1603001125.1512064 qam1
2537004345.15512016 qam2
3461998805.075512064 qam3
4394000605512064 qam4

 

Upstream bonded channels

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
  • 1.68K
  • 93
  • 308
Adduxi
Super solver
105 Views
Message 2 of 4
Flag for a moderator

Re: 350Mb Slow Downs & High Pings - Are these levels normal?

Your Upstream power level is too high and one of the channels is synced down to 16QAM. This might tie in with the noise on the circuit as shown by the Post RS figures.  You will need an engineer to sort this out.  Best to ring as it can take a few days to get a response from VM on these Forums.

In the meantime check all your connections are tight from the outside box up to your Hub.

0 Kudos
Reply
  • 2
  • 0
  • 0
mallou46
Joining in
66 Views
Message 3 of 4
Flag for a moderator

Re: 350Mb Slow Downs & High Pings - Are these levels normal?

Thanks for the info. I checked all the internal connections, factory reset the superhub and so forth a load of times. What I didn't do was go outside and inspect the connections out there.

Just did that and it basically fell apart in my hands, whatever engineer last redid the connectors didn't properly crimp them. I've bodged it for now with a satellite connector which screws on as I don't have a crimping tool, it'll have to do for now until I can book an engineer visit. Speeds are not great and signal levels look basically the same on the upstream but Downsteam has changed:

Downstream bonded channels

1299000000-5.935256 qam21
2187000000-8.234256 qam7
3195000000-8.235256 qam8
4203000000-8.535256 qam9
5211000000-8.535256 qam10
6219000000-8.532256 qam11
7227000000-8.734256 qam12
8235000000-835256 qam13
9243000000-7.735256 qam14
10251000000-7.435256 qam15
11259000000-7.535256 qam16
12267000000-7.235256 qam17
13275000000-7.435256 qam18
14283000000-7.235256 qam19
15291000000-7.235256 qam20
16307000000-5.235256 qam22
17315000000-5.236256 qam23
18323000000-5.536256 qam24
19379000000-5.735256 qam25
20387000000-5.935256 qam26
21395000000-5.735256 qam27
22403000000-5.935256 qam28
23411000000-5.735256 qam29
24419000000-5.735256 qam30

 

Downstream bonded channels

1Locked35.5120
2Locked34.94190
3Locked3577830
4Locked3517100
5Locked35500
6Locked32.6615900
7Locked34.91400
8Locked35.590
9Locked35.7170
10Locked35.5130
11Locked35.560
12Locked35.5180
13Locked35.5180
14Locked35.7110
15Locked35.5110
16Locked35.750
17Locked36.370
18Locked36.350
19Locked35.710
20Locked35.760
21Locked35.5100
22Locked35.7210
23Locked35.580
24Locked35.780

 

 

 

0 Kudos
Reply
  • 376
  • 17
  • 74
Forum Team
Forum Team
36 Views
Message 4 of 4
Flag for a moderator

Re: 350Mb Slow Downs & High Pings - Are these levels normal?

Hi mallou46, thanks for your post.

 

Sorry for the problems you've had with the service. We'll be happy to help get this sorted if you still need assistance?

 

I'll send a PM shortly to confirm some details, look out for the purple envelope & get back to me when you can.


Tom_F 

 

 

0 Kudos
Reply