350M download speeds

[ScouseP]

Hi,

We've very recently moved up to a 350M service (previous was 200M). Before, we were always getting a steady 200 - 220 download, both wired and wireless. Since the 350M connection was activated (new Hub3) the speeds have stuck at around the 250 mark. Upload speeds are consistent with a 350 connection (at around 36). I have conducted tests on the Hub, both in router and modem mode, using directly wired connections to my mac. As well as wireless connections via my own router (hub in modem mode). In ALL circumstances the results remain the same 250 download (max) and 36 upload. I have screenshots of the reports, from the hub. As well as speed tests in the various setups tested. Is there anyway to attach a document here, so I can share the results and submit to the forum's wisdom?

Cheers

[lotharmat · Accepted solution]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[ScouseP]

Hi,

Thanks for the swift response. I have a load of data from the tests I ran on Friday. I'll paste in the router results at the bottom:

Test 1: HUB 3 in ROUTER mode, Ethernet connection to hub = 251.6 download, 36.9 upload

Test 2: HUB 3 in MODEM mode, Ethernet connection to hub = 260.2 download, 36.3 upload

Test 3: HUB 3 in MODEM mode, Wireless connection via ASUS router to hub (2.4Ghz) = 99.4 download, 35.9 upload

Test 4: HUB 3 in MODEM mode, Wireless connection via ASUS router to hub (5.1Ghz) = 252.9 download, 36.7 upload

Test 5: Speedtest via ASUS GT-AX11000 router = 282 download, 35.9 upload

I'll have to attach the logs from the router as a link, as the post is not allowed to exceed 20,000 characters.

VM Hub and other tests

Have tried setting up the thinkbroadband graph but the data never seems to populate.

Thanks again for any advice

[ScouseP]

Hi,

Anyone have any advice, based on the log reports I posted?

I'm loathe to call out an engineer if the answer just requires a hardware tweak somewhere.

Thanks All,

Frank

[sitereportuk]

Could you also share the table from the Upstream tab please?

[ScouseP]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	49	5120	64 qam	1
2	39400000	47.3	5120	64 qam	4
3	46200016	48	5120	64 qam	3
4	53700000	48.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[Paul_DN]

Hi ScouseP,

Thank you for reaching out to us in our community and welcome, sorry to hear you aren't getting your new speeds since upgrading to 350 MB.

I have had a look our end and cannot see any issues at all and can confirm a upgrade has gone through however what I can also see is you have not done a reboot of the Router since the change.

Please unplug the Router from the wall for 2 Minutes then plug back in?

Regards

Paul.

[ScouseP]

Thanks Paul. I have rebooted both my own router and the Virgin box (which is running in modem mode). BUT, I have not unplugged the box...and I'm going to be suitably embarrassed if that resolves the issue. I'll try after finishing work as I need the connection presently. I will admit my guilt if your advice proves prescient 🙂

Frank

[Paul_DN]

Hi ScouseP,

No embarrassment required, it does show as not rebooted so please try the power down by unplugging for 2 Minutes then try again.

Kind regards

Paul.

[ScouseP]

Hi,

So, net result (after a lot of messing around following the unplug / plug back in). Is no speed improvement. Following posts will be the screenshots of the various screens:

Speed Test via my own router; Virgin Box Status; Virgin Box Downstream (6 screens); Virgin Box Upstream (2 screens) and Virgin Box Config (3 screens)

Frank