We've very recently moved up to a 350M service (previous was 200M). Before, we were always getting a steady 200 - 220 download, both wired and wireless. Since the 350M connection was activated (new Hub3) the speeds have stuck at around the 250 mark. Upload speeds are consistent with a 350 connection (at around 36). I have conducted tests on the Hub, both in router and modem mode, using directly wired connections to my mac. As well as wireless connections via my own router (hub in modem mode). In ALL circumstances the results remain the same 250 download (max) and 36 upload. I have screenshots of the reports, from the hub. As well as speed tests in the various setups tested. Is there anyway to attach a document here, so I can share the results and submit to the forum's wisdom?
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!
Thanks Paul. I have rebooted both my own router and the Virgin box (which is running in modem mode). BUT, I have not unplugged the box...and I'm going to be suitably embarrassed if that resolves the issue. I'll try after finishing work as I need the connection presently. I will admit my guilt if your advice proves prescient 🙂