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3 Days no internet green lights and access denied

Hi for two days I have had no WiFi or internet access - the green power light and arrows take turns to flash - the green  WiFi symbol is on solid. Video interview tomorrow desperate for help. Been calling all weekend after and hour the lines cut out. No i am missing work due to this. 

hard resets done 

connections all finger tight

Local area status is all fine and neighbours have no issue. 

hub 3 setting stays says 2g and 5g connected but internet access denied. 

engineers not turning up at booked appointment 

please anyone - any ideas or help?

 

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Re: 3 Days no internet green lights and access denied

If techs dont attend bookings it usually means the visit has been "auto-cancelled" due to there being a known fault.

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 gives the best chance of getting through quickly, although I got through recently in 20' at ~1pm midweek.

Or, a VM person should pick this thread up as soon as they see it and be able to help in a few days.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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