2nd wifi pod

[Mrs_T2]

How do I order a 2nd pod? I was told I could do it through the connect app but it won’t open when the speed is only 0.05mbps. The pod I have keeps losing connection with the hub and can’t be detected so I think it’s too far away and probably needs a 2nd pod to fill the gap, I’m getting really fed up having to keep rebooting the pod 2 or 3 times a night, someone please help me. Thanks in advance

[jbrennand · Accepted solution]

Move the Pod you have closer to the Hub until it is "stable". Then order the second Pod by calling 0800 064 3850

[Mrs_T2]

Thank you for replying, I moved the pod to the same room as the hub and still not detected on the connect app, I don’t know if it’s developed a fault, there’s no light on it and it’s warm to the touch but that could be normal, as you can probably tell I’m not tech minded, I’ll give virgin a ring and hopefully won’t have a battle to get a new pod

[Mrs_T2]

Edit… I marked the reply as helpful but my problem is not solved

[David_Bn]

Thanks for your post on our Community Forums @Mrs_T2, and a very warm welcome to you! 😊

Sorry to hear of the issues experienced on the Wi-Fi connection. 

Can you possibly place the Wi-Fi pod in either 1 or 2 rooms away from the router?

It sounds like the first location might have been a bit too far away and then new location (being in the same room) is a little too closer to benefit an extension of the Wi-Fi signal.

If you're able to possibly advise us of a description of the layout of your property, as well as where the router is located and which areas struggle for Wi-Fi signal, we maybe be able to advise where best to place the Wi-Fi pod.

Kindest regards,

David_Bn