I got a new Hub 5 in December, which just gave me major outage after major outage. It was going off every other day from anywhere between 26 hours to 40 plus hours at a time. This is both WIFI and Ethernet. This Hub 5 was eventually replaced.
The replaced router now goes off roughly every 10-14 days. And is normally off for 24 hours plus. It never comes back on within 24 hours. This is driving me nuts. It's been off since 04.33 on the 15th of March 2023. That's 31 hours and counting.
Factory resets don't work. Router restarts don't work. Unplugging everything and factory resetting/rebooting does not work.
The Virgin Media engineer can't fix it. At Virgin Media's end, their tests show the router as on and working. But it's not. Full stop. I managed to get the engineer to my house when their end showed on, and he could see it was off in the house, with the white light showing - which indicates it is on and functioning correctly.
It seems to be an issue with not being able to obtain an IP Address. Possibly when the router has gone off due to a minor power cut. I would love to be able to get a solution for this. Changing the router hasn't fixed it. Although this one stays on for longer than the other one did.
Any help will be appreciated.
