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icewolf97
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200mbps continously dropping to 5-10mbps

Hello,

I'm trying my luck here as virgins customer service is actually the worst I have ever had to deal with, it's driving me crazy. I finally got through to them 3 days ago where they were adamant and said they would ''fix everything by sending some signals'', shortly after hanging up. Of course, that didn't work. My problem happens will all devices, my internet drops down to crazy slow speeds very frequently. When it's rarely ''normal'' it averages about 190-210 mbps, which is what i pay for. 

Here's the router stuff i usually see people post : 

ownstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000009.940256 qam9
22110000009.840256 qam10
32190000009.540256 qam11
42270000009.340256 qam12
52350000008.940256 qam13
62430000008.440256 qam14
72510000007.940256 qam15
82590000007.640256 qam16
92670000008.440256 qam17
102750000008.940256 qam18
11283000000940256 qam19
12291000000940256 qam20
132990000009.540256 qam21
143070000009.940256 qam22
153150000009.540256 qam23
163230000009.340256 qam24
173310000009.140256 qam25
183710000001040256 qam26
193790000001040256 qam27
2038700000010.140256 qam28
213950000009.340256 qam29
224030000008.640256 qam30
23411000000840256 qam31
244190000007.940256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3580245596
2Locked40.3576916148
3Locked40.3580666620
4Locked40.372804076501
5Locked40.3573364613
6Locked40.3571785254
7Locked40.9574307733
8Locked40.3564059125
9Locked40.3554534520
10Locked40.3526924236
11Locked40.9529926964
12Locked40.9524179274
13Locked40.3542424712
14Locked40.9527092181
15Locked40.3491054312
16Locked40.3490526588
17Locked40.3490205066
18Locked40.3418331389
19Locked40.9420471378
20Locked40.3431371808
21Locked40.9448652689
22Locked40.3456002765
23Locked40.3472461003
24Locked40.9477991403

 

Network LogTime Priority Description
20/01/2021 18:02:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 15:21:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 22:46:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 22:46:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 22:14:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 22:11:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 21:52:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 18:20:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 06:12:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 01:16:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 23:03:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 10:24:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 18:37:22Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 22:39:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 22:39:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:45:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:45:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:43:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:43:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 21:43:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

I also made a BQM :

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2d0f94c175ebe2f875551e9d9f17d8cbe3...
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