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Ebony98
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200m broadband

Had problems ever since I acquired the superhub 3,my internet connection is absolutely rubbish,goes on and off all the time and sick to death of operators telling me to do the same thing over and over again,reset etc,blah blah....here is my log,can someone please help as seriously thinking of scrapping my whole Virginmedia package and going elsewhere....

Network LogTime Priority Description
01/01/1970 00:34:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:40:34Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:40:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:46:41Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:47:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:51:52Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:51:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:58:28Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:58:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 01:02:43Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 01:02:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 01:07:36Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 01:08:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 01:14:7Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 01:14:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2019 00:55:2ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2019 17:53:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2019 20:14:14ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2019 22:59:54ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2019 14:26:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.
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Ebony98
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Re: 200m broadband

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13150000005.638256 qam23
21870000006.938256 qam7
31950000006.638256 qam8
42030000006.538256 qam9
52110000006.538256 qam10
62190000006.438256 qam11
72270000006.338256 qam12
8235000000638256 qam13
9243000000538256 qam14
102510000005.538256 qam15
112590000005.838256 qam16
122670000005.838256 qam17
132750000005.938256 qam18
142830000005.938256 qam19
152910000005.638256 qam20
162990000005.838256 qam21
173070000005.538256 qam22
183230000005.838256 qam24
19443000000538256 qam25
204510000004.638256 qam26
214590000004.838256 qam27
224670000004.538256 qam28
234750000004.538256 qam29
244830000004.938256 qam30


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.9255151
2Locked38.6390183
3Locked38.9379168
4Locked38.6362182
5Locked38.6316137
6Locked38.9282146
7Locked38.9281150
8Locked38.6244160
9Locked38.6261161
10Locked38.9249179
11Locked38.6250120
12Locked38.6247150
13Locked38.9235146
14Locked38.9283189
15Locked38.63171399
16Locked38.6356766
17Locked38.9325291
18Locked38.617782
19Locked38.618167
20Locked38.617469
21Locked38.618471
22Locked38.919150
23Locked38.921645
24Locked38.924362
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Ebony98
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Re: 200m broadband

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1394000844.525512064 qam2
2258001044.45512064 qam4
3462000004.6512064 qam1
4326000144.475512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Forum Team
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Helpful Answer

Re: 200m broadband

Hi Ebony98,
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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Forum Team
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Re: 200m broadband

Hi Ebony98, 

Thanks for the account details. 

I have had a look at a few things from this side 

Upstream power levels are perfect 

So are the downstream power levels 

We do have planned maintenance work ongoing your area 

You might find that you do not have any Virgin Fibre, Virgin Phone, Interactive TV, Catch Up TV, TV On Demand and TiVo® service home menu.

This will be fixed 16/10/19 and is under ref number C01058969  

If its still an issue after please let me know 

Gareth_L

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Ebony98
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Message 6 of 7
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Re: 200m broadband

Thank you for taking the time to try and help me,I really appreciate,unfortunately I'm still having problems and its clarified this on service status...so I am however researching to scrap my entire package and go elsewhere as sick to death of online problems it causes me,sometimes I'm in the middle of a transaction and I have to check my bank due to the internet cutting midway....nothing but problems since I got the superhub 3,I'm paying for a service that I simply do not receive...but at least you took the time to try and help,I really can not tolerate talking to a call centre person with broken English and getting nowhere like I have since day dot,on one occasion they even suggested I get a new ethernet cable,I mean really??? : )

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jpeg1
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Re: 200m broadband

The remote support is generally useless, but ethernet cables can be damaged and cause poor connections, so that was a sensible suggestion. .

Are you using a wired or WiFi connection?

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