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BamBam47
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20 - 40% Packet Loss

As the title suggests. Issue has returned Superb!

From 2am this morning huge packet loss. This is useless.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dba8b0fdb07f6833886cea304fa46d57dbc0f3a5



Old thread:
https://community.virginmedia.com/t5/Networking-and-WiFi/20-Packet-Loss/m-p/4680966#M395950

Old incident number:
The issue is SNR (Signal to Noise Ratio) this may be causing intermittent faults on both TV and Internet, this is raised under F008925764 and was raised on 05 APR 2021 23:34 but may have been present earlier, the estimated fix Date/Time is 13 APR 2021 09:00, we apologise for any inconvenience caused.

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jbrennand
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Re: 20 - 40% Packet Loss

What does it say when you check for known faults on the “free & automated” Service Status number - 0800 561 0061 ?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
BamBam47
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Re: 20 - 40% Packet Loss

Its an ongoing "complex issue". How do I claim a refund for this absolutely atrocious service?

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jbrennand
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Re: 20 - 40% Packet Loss

If automatic compensation is applicable then  you register by a button press whilst on the call

it should offer you the option


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jbrennand
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Re: 20 - 40% Packet Loss

See...

https://www.virginmedia.com/help/automatic-compensation

https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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