Can someone please point in the direction of where I can seek more information regarding a severe broadband outage? I require a constant connection for my remote access for work, but since last Monday the internet has been down or intermittent, making work almost impossible.
Call centre largely useless. Have signed up for text alerts who, on 2 occasions have simply said 'an engineer is on the way'. The last said an engineer is on the way, but the expected fix date is the 25th October! Have made complaint, but instead of providing a full written response as requested, I get a call whilst in the middle of work which I can not take.
Complete lack of information and totally unacceptable for a 2 week estimated fix. Will be proceeding to the regulator shortly if no response to complaint provided along with the expected reimbursement.
As you have a fault reference you are entitled to compensation with regards to how long it will take as your on consumer broadband there is no SLA (Service Level Agreement) for consumer where as if you were on business broadband you would have a SLA of between 12 - 48 depending on the service taken out.