Virgin Media Community

[steveo72]

Joined Virgin with a hub 3 two weeks ago, all fine. Then yesterday I had to disconnect the hub temporarily and since then I cannot get the wifi network to stay in place.

Ethernet connections work fine, but wifi keeps disappearing. I have done the 60 second factory reset (4 times) plus I have switched the channel optimiser off. There is only one other router visible on my wifi app which is Sky, transmitting on a completely different channel.

Our kids are home schooling, and we've bought a house with a wifi based heating system. Thought I'd sorted it last night - got up this morning and the wifi signal has gone again.

Seems I'm not alone in this - can I get a solution through this board or is it necessary to sit on the phone for hours to Virgin?

Thanks

Steve

[gary_dexter]

If it's just Wifi dropping and not ethernet then the best thing to do is put the hub into modem mode and attach your own router or mesh system

[steveo72]

Thanks Gary. Why would we need to do this when we're paying for a service from Virgin? Doesn't seem to be too much to ask to have a working hub I wouldn't have thought is it?

[gary_dexter]

Because wifi isn't part of what you pay for

[steveo72]

Hmmm - you've confused me Gary.  I would understand if the hub was struggling to get the signal to certain rooms or if I was in a tricky house. But it's literally dropping the network, not visible to any device.

I appreciate you taking the time to reply, apologies for being challenging/dumb - but we pay for a service at Virgin with a WIFI hub. 

Tell me more about why you say 'wifi isn't part of what you pay for'?

Thanks

Steve

[gary_dexter]

You pay for a cable to your property and then to a hub which is the demarcation point.

How you connect devices after this point is down to you, but your speeds and connectivity are based on those achievable by a wired (Ethernet) connection not wireless.

If wireless devices are dropping you can either try and “refine” the hubs poor Wifi output or get your own better Wifi equipment.

[steveo72]

Thanks Gary