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2.4ghz not working

Tuning in


I’ve got the 2.4ghz and 5ghz separate on my Hub 3. Within the last two weeks I’ve lost the 2.4ghz network, happened about four times now. The 5ghz side carries on working completely fine. I reboot the Hub 3 and the 2.4ghz comes back. 

Any ideas what could be wrong?

Many thanks 



Very Insightful Person
Very Insightful Person

Have you tried swapping to another 2.4 channel?  You should "wifi scan" your environment and select channel 1,6,11 depending on which is least congested around you


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi kb2605


Sorry to hear of the band issues regarding your Hub 3, we appreciate you taking the time to raise this via the forums.


Have you been able to follow jbrennad's advice in regards to changing the channel to a less congested one? At present we can see both 2.4Ghz and 5Ghz are available on your Hub. 


Let us know if you need further assistance with this 🙂