Virgin Media Community

[jamalbastawi]

For the past few days my 2.4ghz wifi on my hub 3.0 isnt working. It keeps saying that the I.P adress couldnt be found on any of the devices i've attempted to connect it to. My 5g on the other hand is working perfectly fine. 

I've tried running a test and changing channels etc. but nothing has worked so far.

[MikeRobbo]

Try refining the WiFi settings ...

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name > Add 5 to the 5 GHz Channel name > Click ‘Apply Changes’

You can leave the passwords the same as they are.

Log out of the Hub.

You will need to reconnect all you WiFi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.

[jamalbastawi]

this hasn't solved the issue, im still getting "couldn't get IP adress" 

[MikeRobbo]

Try this ...

Switch off the device.

Reboot the Hub and then when it is up and running restart the device.

[Alex_RM]

Hi jamalbastawi, 

Thanks for your post and welcome to our community 🙂

Sorry to hear you're having some trouble with the connection, have you been able to try what MikeRobbo has suggested?

I've run a health check of your account and it is showing that there are short term multiple customer performance issues in the area. This could be causing the connectivity and performance issues. 

Our support teams are aware and will look into this to get it resolved as soon as possible.

Alex_Rm

[H4bs]

I've had the same issue now for over a month.  Is this a wider Virgin Media issue?