1gb wifi but still tv buffers

[DH74]

We still have buffering when trying to watch Tv

router is Approx 2ft from tv and we have 2 x wifi pods 

still buffers ….what can I do ? I need step by step instructions as I’m rubbish at this sort of thing 

[Cardiffman282]

Click here, select your box type, download and follow the instructions for an ethernet cable connection. Get an ethernet cable from Tesco or online. 

[Sabrina_B]

Hi @DH74 👋.

Thanks for reaching out to us. Apologies for the buffering issues that you are having, have you managed to resolve this, or do you require further assistance? Should the link that @Cardiffman282 gave you not assist in resolving the issue, we would need to bring you in for a private message. I shall send you one now should you need it. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[Sabrina_B]

Hi @DH74 
 

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for Hub issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:

•    The technician diagnoses the faults as not being caused by our network/equipment 

•    The technician discovers that the fault or problem relates to your equipment

•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

Sabrina
 

[Client62]

If your TV is connecting via Wi-Fi there is a possibility that it is not connecting to the Hub Wi-Fi but connecting to the signal from a more distant VM Pod.    

If you turn both of the VM Pods OFF, the TV is forced to connect to the VM Hub directly.

Does that make any difference to the buffering issues ?

[Gareth_L]

Hello DH74.

Thanks for your post.

Just a quick question top see if have followed the great advice from @Client62 

If so has the helped the connection with your TV?

Gareth_L