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1gb noob

Hi folks, just taken delivery of new hub4. Unfortunately, it’s not working and need a technician visit! ...and have been experiencing the worst of customer service, sadly.

Anyways, to get the full benefit of the 1gb, anyone got a recommendation to get top WiFi speed?  

I’ve been considering investing Google Nest WiFi, or Netgear Orbi.  Have powerline adaptor atm and get about around 30 mbps.  I’d be delighted to hear thoughts on which system works best with VM and getting the best out of 1gb......

Thanks

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Alessandro Volta
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Re: 1gb noob

It sounds like the Hub hasn't been activated yet.

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

You could also try the following, call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting New accounts and Set Up for them to complete the setup and activation. That is 150 from a Virgin landline options 1,1,1 and 4 or 0345 4541111 from any other phone, options 1,1,2 and 4.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Message 3 of 11
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Re: 1gb noob

You won’t get 1Gb over Wi-Fi. Most devices “may” max-out at around 500-600Mbps over Wi-Fi.


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Message 4 of 11
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Re: 1gb noob

Thanks 👍 done all those things, not sure what issue is but managed to get a technician call, who’ll be here on Monday, using hub 3 in the meantime.

Any thoughts on getting the most of the 1gb speed from the WiFi?

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Message 5 of 11
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Re: 1gb noob

Any recommendations how to get that?
 I’d be delighted with 500-600!  Only have about 30-40 atm...

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Alessandro Volta
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Message 6 of 11
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Re: 1gb noob

Depends what device you’re using and what band (2.4Ghz or 5Ghz) it’s connected to.

I assume your wired speeds are fine?


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Message 7 of 11
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Re: 1gb noob

Yep, wired speeds fine and easily get 300-400 when near the hub

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Message 8 of 11
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Re: 1gb noob

for best wireless speeds you will need a good 802.11ax router and supported network on the laptop/phone/computer. but you will still not get 1gbps

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Alessandro Volta
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Message 9 of 11
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Re: 1gb noob

So you’ll either want another router or a mesh system with nodes placed around the property.

Or run some wired AP’s if you can. 


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Message 10 of 11
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Re: 1gb noob

What approx speeds can I expect from a good mesh system, or access point?
Any ideas?
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