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Xuiu
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1GBPS dropouts

Hi I’ve recently upgraded to 1GBPS internet and it keeps dropping the connection on all devices at random times during the day and night. I’ve set up a thinkbroadband monitor and I’ll post that as well as power levels. 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/d6608a87db0081dc9a2cd5492b3b2fbf6cee8cb6-02-03-2023][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/d6608a87db0081dc9a2cd5492b3b2fbf6cee8cb6-02-03-2023.png[/img][/url]

 

 

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Xuiu
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Re: 1GBPS dropouts

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13060000001.441QAM 25622
213800000010.442QAM 2561
31460000009.942QAM 2562
41540000009.242QAM 2563
51620000008.642QAM 2564
61700000007.742QAM 2565
71780000007.242QAM 2566
81860000006.642QAM 2567
91940000006.442QAM 2568
10202000000642QAM 2569
11210000000642QAM 25610
122180000005.842QAM 25611
132260000005.442QAM 25612
142340000005.242QAM 25613
152420000004.642QAM 25614
162500000004.242QAM 25615
172580000003.842QAM 25616
182660000003.642QAM 25617
192740000003.242QAM 25618
20282000000341QAM 25619
212900000002.441QAM 25620
222980000001.841QAM 25621
233140000000.741QAM 25623
243220000000.141QAM 25624
253300000000.440QAM 25625
263380000000.540QAM 25626
273460000000.940QAM 25627
28354000000-1.640QAM 25628
29362000000-1.940QAM 25629
30370000000-2.839QAM 25630
31378000000-3.239QAM 25631
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Client62
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Message 3 of 11
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Re: 1GBPS dropouts

The Downstream Power levels vary between -3.2 to 10 the Hub will work with that but it is a not normal to see such a wide range on 1 connection.

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Xuiu
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Re: 1GBPS dropouts

Yeah I was thinking that they seem a bit ranged. Is there anything I can do as dropouts of my internet constantly are unacceptable. 

thanks again. 

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Client62
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Re: 1GBPS dropouts

The downstream stats would work so long as they stay at that level. But if the are varying that could soon be an issue.

Check the Upstream stats too. 

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Xuiu
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Re: 1GBPS dropouts

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000038.35120QAM 641
14310000037.85120QAM 642
236600000375120QAM 643
33010000036.55120QAM 644
42360000035.55120QAM 645
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Xuiu
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Message 7 of 11
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Re: 1GBPS dropouts

Would like this fixed. It’s not just one every other day it’s a few daily. It disconnects everything, not just Wi-Fi. 

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Xuiu
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Re: 1GBPS dropouts

Anyone?

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Tudor
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Message 9 of 11
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Re: 1GBPS dropouts

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Xuiu
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Message 10 of 11
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Re: 1GBPS dropouts

Do VM still come to the forums? I decided to buy a router and slap it into modem mode. I'm hoping this solves it but now I am only getting max speeds of 600-700mbps.

Hopefully VM reply and they can either send an engineer or something.

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