16 consecutive T3 timeouts

[metalmatt]

Good evening 

My Internet dropped for at least 30 seconds today at 4.23pm just wandering if there were issues in my area. Hete is the error from my log.

05-01-2024 16:23:42 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Tudor]

This sometimes happens when a technician is working on the street cabinet. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

[metalmatt]

Cheers for the help