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16 consecutive T3 timeouts

Up to speed

Good evening 

My Internet dropped for at least 30 seconds today at 4.23pm just wandering if there were issues in my area. Hete is the error from my log.

05-01-2024 16:23:42 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;


Very Insightful Person
Very Insightful Person

This sometimes happens when a technician is working on the street cabinet. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Cheers for the help