Virgin Media Community

[lowlyworm]

Now I have Virgin landline on Wi-Fi ,obviously I am not able to make a phone call to the Virgin 150 helpline when the Wi-Fi cuts out. Could you tell me if it is possible to ring the Virgin free number from a mobile( not a smartphone) free of charge? Thank you

[tehwolf]

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@lowlyworm wrote:

Now I have Virgin landline on Wi-Fi ,obviously I am not able to make a phone call to the Virgin 150 helpline when the Wi-Fi cuts out. Could you tell me if it is possible to ring the Virgin free number from a mobile( not a smartphone) free of charge? Thank you

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Does your phone tariff include calls to 0345 numbers (most do, but not all). 
 If so,  0345 454 1111

[lowlyworm]

Yes but I can only phone phone 0345 numbers free in the evening and at weekends. Does this mean I can only make free calls  to the 0345 number you have supplied in the evening and weekends?

[tehwolf · Accepted solution]

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@lowlyworm wrote:

Yes but I can only phone phone 0345 numbers free in the evening and at weekends. Does this mean I can only make free calls  to the 0345 number you have supplied in the evening and weekends?

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It sounds like it but you should confirm in the small print of your phone plan... 

[lowlyworm]

Thank you for your helpful answers, much appreciated.