Re: 13 hours of no WiFi and an engineer still on his way?
Thanks for your post and welcome to the Community. It's really great having you on board with us in the Forums.
I'm sorry to see that you were having an issue with your services due to an area fault. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible. Once an engineer arrives on site, we do update this to reflect this but we do rely on the engineer letting us know too. Sometimes they just crack straight on and forget to update things. We will ensure this is fed back though.
I can see that any fault has since cleared as resolved and your Hub is showing as online. If you are still having an issue, please pop back and let us know so we can help further.