I moved to a new address and 6 Feb 2023 I ordered a Virgin media broadband and was supposed to get it by 8 February. By the 8th I had not heard anything so I called Virgin media and apparently my order did not go through because the previous tenant did not cancel their account. After talking to three different people I finally found someone who could help me and we placed another order. They told me I’ll get my router by Friday 10 February.
It is now the 18th of February 2023 and I still haven’t received my router. I have called Virgin media multiple times and apparently the router was delivered on Friday 10 February - but to a neighbour. I NEVER heard anything from any delivery company or received a tracking link, code, nothing. Now I have asked every single person living in my building as well as the neighbouring buildings and nobody has it. It has been extremely stressful and caused me lots of anxiety, not to mention forcing me to use expensive mobile data in my flat (the reception in this building is so bad that only my EU sim card works and has costed now over 500€ for the use of mobile data for 7.-18.2.2023).
The only thing I HAVE received is an O2 SIM card which I never wanted, as apparently I was sold an 18 month contract for them when I only wanted my Virgin Media broadband.
Can you please help me:
1) GET MY ROUTER ASAP!!!!!!!!
2) Cancel the O2 SIM card which I never wanted to pay for (the guy on the phone made it seem like it would be included in the price of the broadband but it’s £12 a month).
Thank you.