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11pm every night this week

Good evening, 

Every night at 11pm my Internet (my whole service) goes down, with the flashing light on the bottom of my router. Just after 8am, as I am ready to go to work, it comes back.

I've had this issue all week now and it's incredibly frustrating as this is my unwind time and I am service-less!

I'm currently based in teh PO9 area.

Many thanks!

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Superfast
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Re: 11pm every night this week

sounds similar to someone else who posted a couple of days ago.
the electrity company were doing overnight works next to the cabinet, which would have resulted in the power being turned off to the cabinet.

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My Broadband Ping - spgray

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Alessandro Volta
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Message 3 of 6
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Re: 11pm every night this week

If it’s planned works then usually it’s at midnight. And what with the clocks going back an hour, it’s made it happen at 11pm. 


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Re: 11pm every night this week

Hey guys, thanks for the response.
Any idea how long this sort of thing usually goes for? It's been every night since Saturday now... 😞

G

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Re: 11pm every night this week

the example i mentioned is outwith the control of virgin.
whether that is your cause we wouldn't know.

virgin planned maintenance would generally be listed under your service status page.

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Re: 11pm every night this week

Hi GBizzle,

 

Thank you for your post and welcome to the community.

 

I'm very sorry to hear about the issue you had. 

 

I have taken a look on our side and it looks as though there was an outage has been resolved. 

 

Are you continuing to have any issues with this? 

 

^Martin

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