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mdbethell
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0kbps Upload Speed but 200mb Download Speed

A couple of days ago, we were told by Virgin Media that they were doing an update on the network in our area. Since then the network has been awful, I can get over 200mb download speed but I can't get over 0.02mb upload speed.

This is a huge problem for me because I'm working from home and the Internet is extremely slow.

Unfortunately, I have to self-isolate for 8 more days due to coming into contact with a positive covid case, so I can't have an engineer over. Can you resolve this your end ASAP please?

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-tony-
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Re: 0kbps Upload Speed but 200mb Download Speed

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

____________________

Tony
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lotharmat
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Re: 0kbps Upload Speed but 200mb Download Speed

Have they finished the work?

The most useful and up to date info comes from the 0800 561 0061 number. Try that to see if there are any faults that the web service hasn't picked up!

Also:

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



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Hub 3 - Modem Mode - TP-Link Archer C7

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mdbethell
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Re: 0kbps Upload Speed but 200mb Download Speed

Thank you for your quick responses.

Apparently they have another outage from the previous work that has been going on for two days. I have just been on the phone to them and it should be fixed by 1pm.

If unsuccessful, I will post my WiFi stats onto this post.

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-tony-
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Re: 0kbps Upload Speed but 200mb Download Speed


@mdbethell wrote:

Thank you for your quick responses.

Apparently they have another outage from the previous work that has been going on for two days. I have just been on the phone to them and it should be fixed by 1pm.

If unsuccessful, I will post my WiFi stats onto this post.


that may be true - if they could not give you  fault number then its likely false - not unknown of - it gets rid of you with the hope that something is happening - better than hanging up on you i guess

so wait for 1pm in the hope you have the truth - if you ring back after then ask for a fault number or they are [likely] spinning you a line

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Tony
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mdbethell
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Re: 0kbps Upload Speed but 200mb Download Speed

I don't have router status on my page, it asks for the language and then asks me to input my Hub4 password.

 

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lotharmat
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Message 7 of 18
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Re: 0kbps Upload Speed but 200mb Download Speed

Ok - Log in (with the settings password)

 

Then once you've changed your password - click on Advanced --> Tools --> Status (or something like that)




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mdbethell
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Re: 0kbps Upload Speed but 200mb Download Speed

3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 4.3 40.4 QAM256 25 9 203000000 5.5 40.4 QAM256 9 10 211000000 5.5 40.9 QAM256 10 11 219000000 5.5 40.9 QAM256 11 12 227000000 5.6 40.9 QAM256 12 13 235000000 5.5 40.4 QAM256 13 14 243000000 5.7 40.9 QAM256 14 15 251000000 5.6 40.4 QAM256 15 16 259000000 5.6 40.9 QAM256 16 17 267000000 5.4 40.4 QAM256 17 18 275000000 5.3 40.4 QAM256 18 19 283000000 5.4 40.4 QAM256 19 20 291000000 5.1 40.9 QAM256 20 21 299000000 4.6 40.9 QAM256 21 22 307000000 3.9 40.4 QAM256 22 23 315000000 4 40.4 QAM256 23 24 323000000 4 40.4 QAM256 24 26 339000000 4.7 40.9 QAM256 26 27 347000000 5.1 40.9 QAM256 27 28 355000000 4.8 40.4 QAM256 28 29 363000000 5.4 40.9 QAM256 29 30 371000000 5.7 40.4 QAM256 30 31 379000000 5.8 40.4 QAM256 31 32 387000000 6.1 40.9 QAM256 32 3.0 Downstream channels Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors 25 Locked 40.366287 0 0 9 Locked 40.366287 0 0 10 Locked 40.946209 0 0 11 Locked 40.946209 0 0 12 Locked 40.946209 0 0 13 Locked 40.366287 0 0 14 Locked 40.946209 0 0 15 Locked 40.366287 0 0 16 Locked 40.946209 0 0 17 Locked 40.366287 0 0 18 Locked 40.366287 0 0 19 Locked 40.366287 0 0 20 Locked 40.946209 0 0 21 Locked 40.946209 0 0 22 Locked 40.366287 0 0 23 Locked 40.366287 0 0 24 Locked 40.366287 0 0 26 Locked 40.946209 0 0 27 Locked 40.946209 0 0 28 Locked 40.366287 0 0 29 Locked 40.946209 0 0 30 Locked 40.366287 0 0 31 Locked 40.366287 0 0 32 Locked 40.946209 0 0 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 60300000 47 5120 KSym/sec 64QAM 1 2 39400000 45 5120 KSym/sec 64QAM 4 3 46200000 45.8 5120 KSym/sec 64QAM 3 4 53700000 46.3 5120 KSym/sec 64QAM 2 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 US_TYPE_STDMA 0 0 17 0 2 US_TYPE_STDMA 0 0 18 0 3 US_TYPE_STDMA 0 0 6 0 4 US_TYPE_STDMA 0 0 8 0
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lotharmat
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Message 9 of 18
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Re: 0kbps Upload Speed but 200mb Download Speed

There are quite a few upstream timeouts but power levels look Ok!

VM Staff will need to take a look - they'll be along presently!



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mdbethell
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Message 10 of 18
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Re: 0kbps Upload Speed but 200mb Download Speed

Apologies I thought that would column the text, I'm trying to upload a screenshot of the upstream and downstream now but it's taking forever.

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