Can anyone explain why my internet connection drops out around 00:00 every single day? I've searched the forums and there are posts going back 2 years complaining about the same issue. How has this never been resolved?
Please don't respond if your answer is one of the following:
Have you tried resetting everything. Yes, I've worked in IT for over 16 years, I know more than the basics
It's PROBABLY maintenance! i highly doubt it because we've not been made aware of it and it's almost every single day. How broken is your network if it requires nightly patches, and how bad is your customer service if you're not warning your customers.
Have you ensured everything is connected tightly! Yes, and it's obviously not that, as everything works fine all day until midnight, I doubt next door's cat is unscrewing our cable every night like clockwork.
This is starting to become disruptive to the point it's unusable. If it is GENUINELY maintenance and it is going to happen every night at this time please let me know so I can change providers. Constant drop outs at this time of night are going to end up getting me fired, I rely on my connection to provide out of hours critical support. I pay for the service 24 hours a day, not 23 and I shouldn't have to rely on my 5g EE connection and mobile tethering.