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scott_O
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wrong email address for log in

ever since i signed up for virgin they've had the wrong email address for me. just one digit short. now I've rang multiple times to change this and its still not been changed. so i cant access the app and the password resets are being emailed to this random email.

can anyone help?

 

thanks

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Chris_W1
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Re: wrong email address for log in

Hi scott_O, I am sorry to hear that you have had issues with the logging in to the account and we want to assist where we can. Can you confirm that you are logging in with the primary email address? The password would be the same as the online account and please let us know if you are still having issues with this? Chris 

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scott_O
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Re: wrong email address for log in

Hi yeah I’m logging in with my partners email address and when we spoke to the lady on the phone she confirmed we could use that email address and she also confirmed the password with us. However it is still not allowing us to log in. 

when I try to get a password reset link sent to my email it comes up with my email address which is wrong by one letter. So I’m unable to reset it 

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Chris_W1
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Re: wrong email address for log in

HI Scott, I am sorry to hear that you are having issues with the online account password and we will send you a private message so that this can be looked into further for you. Chris. 

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Chris_W1
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Re: wrong email address for log in

Hi Scott_O, we are glad that everything is resolved and let us know if you need anything. Have a good  night Chris

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saltylena
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Re: wrong email address for log in

Hi.I tried to call 8 times withiut anyone helping me out.Only out me on hold for 50 minutes. one letter is missing out from my email address, therefore i won't see bills,i can't do nothing.Can somebody help ?

it supposed to be [removed] i think one of those letters are missing.

[removed]

I have  a broadband with virgin.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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Megan_L
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Re: wrong email address for log in

Hi Saltylena, 

Thanks for using the forums to get this issue looked into, I am sorry your email is incorrect on our systems which is also stopping you from utilizing your online account. I will be more than happy to correct this and get you logged in. 

I will send you a PM now so we can get into the details.

Thanks,

Megan_L

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tomburnedout
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Re: wrong email address for log in

I’m having exactly the same issue as above. Customer service teams on the phone are no help or don’t seem to understand this very simple mistake. I’ve called multiple times, text the help and still no resolving it! 

So trying to register for the My Virgin Media app I missed one digit from my email address. This now makes the email invalid so I cannot confirm the register confirmation to login.

I can’t also re register as that incorrect email is linked to the my account.

Can someone assist please?

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Corey_C
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Re: wrong email address for log in

Thanks for your post and reaching out to us tomburnedout,

 

Sorry to hear that you have been having registration issues. I'll send you a private message to update your email.

 

Cheers,

Corey C

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