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virgin media app set up profile

Joining in

I became a virgin media customer in March, and had tried to set up a my virgin media account at the time. I received a verification email, but was unable to complete profile. 

I am trying to resolve this (after forgetting about it) now and when verifying email, it says is out of date. I got a new one sent and it comes up either with blank screen saying complete profile with nothing to click, or sends me back to verification link expired. 

Please can I have advice how to resolve this and finish completing account. 


Forum Team (Retired)
Forum Team (Retired)

Hi @kj8,

Welcome to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with accessing your online account! 

I'll be more than happy to review this and see how I can help! I'll send you a Private Message to confirm a few details.

Please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon!

Thank you! 😊 

Forum Team

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