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Joining in
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signing in issues

Hello i am a new customer and the last couple of weeks I've been struggling setting up an account.

I've spoken to advisors who apparantly have reset username / password but still nothing. 

I was told it's because I'm a previous user and it recognised my email address but this then got switched over to my new account and still nothing:( 

Please can someone help with this and get me set up so I can access the online/ app services. 

Thank you 

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Re: signing in issues

Good Morning splant31,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with your self-care account and have been unable to register. 

 

I'd be happy to look into this for you to get this resolved, please check out the purple envelope in the top right hand corner of the screen

 

Kindest regards,

 

David_Bn