Virgin Media Community

[foreverangelic]

Hi

Can anyone tell me why when i login to app it states my account is a secondary account?, Been with virgin media for years (account always been in my name) causing problems in that i cant access my own details/package etc

[John_GS]

Hi @foreverangelic

Thanks for posting. My apologies for the delayed reply and also the confusion with the online account. 

I've checked the system and think I know what's happened here, as you maybe trying to sign in with a different account to the one your contact email is. The two can be different 🙂

I'll PM you now to assist further

Kind regards,

[foreverangelic]

Hi, Thank for PM - I have replied , Thank you

[John_GS]

Hi @foreverangelic

Replied also 🙂

Kind regards,

[John_GS · Accepted solution]

Hi @foreverangelic

Thanks for joining me on PM - I've had to raise this with IT to do the change over for your My Virgin Media username. Your reference is P010411918. Their timescales are 3-5 days, I'll reply back publicly and @ you in the reply, to notify when all fixed 🙂

Kind regards,

[foreverangelic]

Hi John,

Thanks so much for arranging this. Have a lovely weekend 😀

Thanks

Vanessa

[John_GS]

Have a lovely weekend also 🙂 

Kind regards,