Virgin Media Community

[justin1970]

After returning to virgin after 18months I can't log on to app.when I try I just get a sorry your leaving message?

[Akua_A]

Hi @justin1970,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues when trying to log into your my VM account. We can understand this is not ideal. Just to confirm are you using the same email address that you used with your old email address? Also how long ago did you leave our services? Do you get the same error message using an alternative email address?

Thanks,

[justin1970]

yes same email address as before I left 18months ago only have 1 email address so not tried another .

[Ayisha_B]

Hi @justin1970,

Thanks for clarifying. The email address concerned may still be tied to your former account in which case we may need to request a move & transfer.

I'll pop you a PM now so we can confirm some details and we can take it from there 🙂

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Cheers

[Ayisha_B]

Thanks for your time via PM @justin1970,

It's been my pleasure!

Glad I was able to get this sorted and you are now online 🙂 

If you need anything else, don't hesitate to give us a shout. 

All the best!