Virgin Media Community

[dhaval]

(Code: DEF01) getting registration error. Tried all browsers already

[Kirsty0702]

I'm having the same issue as well. Been trying to register an account for 2 weeks now with no luck.

[Kain_W]

Apologies for the issues dhaval, 

Welcome to the community.

Can I ask when registering your password follows these requirements?

- Between 8-10 characters
- Start with a letter
- Contain at least one number
- No special characters

Thanks,

[dhaval]

yes, I tried all things

[Paul_DN]

Hi dhaval,

Thank you for reaching back out, we are sorry for any inconvenience caused, our team is still working on this and we are hoping to get this resolved very shortly, if you can hold off trying to set this up in the meantime.

Regards

Paul.

[dhaval]

Getting error: not allowed to setup password.

I tried each combination still get this error

"You can't use that password. Please choose another."

[Natalie_L]

Thank you for confirming the message you receive dhaval. 

I would be happy to look in to resolving this issue from our side. To do this, I will just need to pop you over a private message to confirm a few details. This message will be available via the purple envelope on the top right of this page. 

Speak soon,