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Tuning in

I have just paid my latest bill but didn't get an email confirming it did you get it or not as I have check my virgin media account and it says paid 


Forum Team
Forum Team

Hi Shane, welcome back to the community! Thank you for posting. 

Sorry to hear you have some concerns about a payment. We have a handy article about issues with payments which can be found here: Issues paying Virgin Media or Virgin Mobile bill | Virgin Media Help. If ever needed you should be able to make a payment here

A couple of questions regarding this:

-How did you try to make the payment? (Via Direct debit, Online in the app, over the phone, In person at a paypoint)

-Has the outstanding balance changed in your account when you check My Virgin Media

-Has the paid amount left your Bank account?

It could be that the payment is not yet showing on the systems as they take a little time to update, or it could be that there was an issue when taking the payment. Once you let us know about the above we can send you a PM to confirm a few account details and check this for you. 

All the best.