cancel
Showing results for 
Search instead for 
Did you mean: 

old account showing not my new one

Orinolee
Joining in

So raised this with virgin media 3 days ago,  been waiting over 4 hours on then WhatsApp chat and no further forward.  Can anyone help?   I just rejoined Virgin Media from Sky,  when I log into Amy Virgin Media online it is still showing my old account information and account number not my new one.  😳

1 ACCEPTED SOLUTION

Accepted Solutions

Tom_W1
Forum Team
Forum Team

Hi @Orinolee, thanks for your post here in the Community, although I'm sorry to hear of your concerns about registering to your My Virgin Media account.

Please allow me to send you a PM so I can look into this further for you. 

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks

Tom_W

See where this Helpful Answer was posted

1 REPLY 1

Tom_W1
Forum Team
Forum Team

Hi @Orinolee, thanks for your post here in the Community, although I'm sorry to hear of your concerns about registering to your My Virgin Media account.

Please allow me to send you a PM so I can look into this further for you. 

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks

Tom_W