old account showing not my new one

[Orinolee]

So raised this with virgin media 3 days ago,  been waiting over 4 hours on then WhatsApp chat and no further forward.  Can anyone help?   I just rejoined Virgin Media from Sky,  when I log into Amy Virgin Media online it is still showing my old account information and account number not my new one.  😳

[Tom_W1 · Accepted solution]

Hi @Orinolee, thanks for your post here in the Community, although I'm sorry to hear of your concerns about registering to your My Virgin Media account.

Please allow me to send you a PM so I can look into this further for you. 

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks