I'm having trouble logging into my new account. When I try to log in it sends me to the old account which is closed. So I can't use my new account and I can't access the necessary information about my package.
What do I need to do to use my new account?
Thanks for posting and welcome to the community.
Not a problem, this is just a Move and Transfer from one account to the other. Takes 24 hours.
I'll send you a PM now to assist further
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill