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Steve_Clayton
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myvirginmedia crashes and unable to log into mobile account

Have not use my virgin mobile app for a while so went to open it and it converted itself to a myvirginmedia app which crashes as soon as it opens. Totally useless.

If I log into the Virgin Media website it only shows my broadband/TV/phone and tells me undert he mobile section "You do not currently have an Oomph bundle. If you have a Virgin Mobile, please log in to your Mobile account." Problem here is it won't let me log into the mobile account, it doesn't recognise my previously used username/password and if I try to reset of register doesn't even recognise my phone number!

Absolutely useless! What am I supposed to do?

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Gareth_L
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Re: myvirginmedia crashes and unable to log into mobile account

Hello Steve_Clayton

Sorry to hear this

Can you please remove the app and reinstall 

Let me know what happens 

Gareth_L

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