myvirginmedia crashes and unable to log into mobile account
Have not use my virgin mobile app for a while so went to open it and it converted itself to a myvirginmedia app which crashes as soon as it opens. Totally useless.
If I log into the Virgin Media website it only shows my broadband/TV/phone and tells me undert he mobile section "You do not currently have an Oomph bundle. If you have a Virgin Mobile, please log in to your Mobile account." Problem here is it won't let me log into the mobile account, it doesn't recognise my previously used username/password and if I try to reset of register doesn't even recognise my phone number!