my virgin media app

[Jda46]

when i put my email into app keeps saying put in valid email so cant use app

[Tom_W1]

Hi @Jda46 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here.

Do you have any alternative email addresses that this could be, in case you signed up with a different one when you tried this?

Does this happen on the website version and the app too? Please let us know.

Many thanks

[Jda46]

yes just the same 

[Paul_DN]

Hi Jda46,

Thank you for confirming this, when you join us we give you an email which is the primary one, it is possible this was used, so I can help and check this for you I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.