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SassWood97
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engineer appointment not showing

Hi I'm currently having issues with my home phone and after hours spent on the phone finally was given an appointment for an engineer to come out, which up until today my appointment  was showing on my virgin app and also when i signed into my account online? does this mean this has been cancelled and i have not been informed?

many thanks in advance?

 

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Zak_M
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Re: engineer appointment not showing

Good morning @SassWood97 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline services. 

 

As some time has passed since your original post, are you able to let us know if the engineer attended? 

 

Kind regards,

Zak_M

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