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cant reset password

jmordey86
Just joined

on ‎03-05-2022 16:06

Hi I cant reset my password on the app or on the website 

 

I put my details in then get sent a reset link and when I put in a new password it says its invalid no matter what I put therefore it cant be changed and I can't access my account 

 

I've tried different browsers and devices with no luck

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎03-05-2022 17:49

Hi @jmordey86 

I hope the following info helps.

On VM you can only have a maximum of 10 characters and it can only contain uppercase and lowercase letters, and the numbers 0 to 9 .

The password must start with a letter.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Travis_M
Forum Team (Retired)
Forum Team (Retired)

on ‎03-05-2022 19:55

Hi @jmordey86

 

Thanks for posting on our community forum

 

After following the above criteria provided by the very helpful newapollo - have you been able to create a password?

 

Regards

Travis_M
Forum Team

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