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javeria12
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area reference 04

trying to set up an account for my virgin media, but it is not happening because theres one 8 digits for the account number

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DJ_Shadow1966
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Re: area reference 04

Hello

Place a zero at the beginning of your account number, ie account number 12345678 will become 012345678.

Regards Mike

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javeria12
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Re: area reference 04

hi ive tried this still not working

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Zak_M
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Re: area reference 04

Good afternoon @javeria12 

 

Welcome to the forums and thank you for taking the time to reach out. 

 

I am sorry to hear that you have had some issues with registering for your MYVM account. 

 

We are able to get this sorted for you, can you confirm that you have had your services already? 

 

Kind regards,

Zak_M

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