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account numbers and e mail sign in.

Joining in

When I moved my home virgin gave me a new account number. Now when i sign into my virgin account I get transferred to my old account. How do I change my login in to my new account. 


Forum Team
Forum Team

Hi JohnAyles,

Thank you for your post and welcome to the community. 

I'm very sorry for any issue you're having with your new online. 

If you are signing in using your old login details then this would direct you to the previous account. 

What we would need to do is move the old account over to the new one. 

We can look into getting this arranged for you. 

I will private message you to confirm your details. 


 Hi Martin

We communicated with each other last Friday and you suggested that you would be able to help out on Monday. I wondered if you have had a chance to sort out. 





Hi John,

Sorry that you haven't heard anything back just yet. I can see that Martin has been assisting you with this, so I'll get this chased up for you and ask that Martin reaches out to you via PM 🙂


Reece - Forum Team

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