You can't use this password

[judecoyle2002]

I have been trying for days now to set up a password for my virgin media broadband account, I need to sign in asap to my virgin media but it won't let me pick a password I've tried all the solutions and combinations that are available, a private message that will let me set up the password would be prefferable as I am considering cancelling due to the poor user service

[Steven_L]

Hey @judecoyle2002,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the problems that you’re having trying to set a password for your new online account.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message judecoyle2002.

I have logged this with our IT support team to have your account created and I will be back in touch as soon as I have any further updates.

Kind Regards,

Steven_L

[Steven_L]

Thanks for being so patient with this  judecoyle2002, the team have asked if you could try to create your online account again and let us know how it goes.

Kind Regards,

Steven_L