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You can't use that password

Joining in


I am a new customer and I am currently trying to set up my Virgin Media account to view bills/access the app.

Whenever I try to set a password, no matter what password I use I get the error "You can't use that password".

I've tried dozens of different variations and nothing works despite fitting in the requirements, and after looking on the forums it appears this is a common problem.

I can't seem to find any actual solutions in the comments, please could I be messaged to sort this out so I can view my bills?




Forum Team
Forum Team

Hi there @kenash60


Thank you so much for your first post to our community forums and welcome to the team, it's great to have you here. 


I'm so sorry to hear that you are facing this issue with us and we would be happy to help! 


I'll pop you a PM now so we can take a closer look, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.


Thanks again