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You can't use that password. Please choose another.

Joining in

We've had virgin media reconnected for about 4 months after leaving and coming back 18 months later. Never been able to reregister for the app or get into our account. 

I've changed my email address on the account as my old one said our account has now been closed. 

When registering we just get the error message 

You can't use that password. Please choose another.

I've tired multiple times with different passwords.

Any help? 


Forum Team
Forum Team

Hi Mt13web,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with accessing your online account. 

We can certainly take a look into this for you. 

I will private message you now to confirm your details. 


Could you drop me a PM as I have been having the same issue for weeks now.