‘ You can't use that password. Please choose another.’

[Amy13]

problem for my husband signing up for an account. We’re expecting delivery today and wanted to track. 

[Kath_F]

Hi Amy13,

Thanks for your post and a big welcome to the Community. It's great having you on board with us.

I'm sorry to hear about the issues you have been having with trying to create a My VM account. I'm happy to take a look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi Amy13, 

Thanks for sticking with me via private message. 

I'm sorry we were unable to help further on this occasion. If when your husband has created his ID, he posts publicly here, me or one of the team can pick this up asap to help get things resolved then. 

Many thanks,