I am new Virgin Media customer and I am trying to register on MyVirginMedia.
I am not able to do this as whatever I try, I am getting the error "You can't use that password. Please choose another" when entering a password for my account.
I have tried both through a few browsers: Firefox, Chrome and Edge and also through the MyVirginMedia app on Android and get the same error whatever.
It says that "All password requirements met " but won't allow me to create a password whatever I try. I can see from other Forum posts that this seems to be a common issue - please can someone help me solve this so can access my account?
I was able to find a work-around that worked for me - I had read this elsewhere on the forum
I was able to register using a different email to one I placed the order with - this causes some additional screens to appear where you can register using the account number and area code. I was then able to change my email back to the original one as part of the enrollment process and then no issues in setting a password (same password as I was trying before!)
Strange, but at least I am now enrolled with MyVirginMedia and can access my account.
Thanks for joining me on PM. Sorry for the delayed reply, was out of the office.
I am glad all sorted for you 🙂
Do pop back if you ever need anything
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