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You Can't use that password. Please use another

Joining in


I am new Virgin Media customer and I am trying to register on MyVirginMedia.

I am not able to do this as whatever I try, I am getting the error "You can't use that password. Please choose another" when entering a password for my account.

I have tried both through a few browsers: Firefox, Chrome and Edge and also through the MyVirginMedia app on Android and get the same error whatever.

It says that "All password requirements met " but won't allow me to create a password whatever I try.  I can see from other Forum posts that this seems to be a common issue - please can someone help me solve this so can access my account?

Apologies to the original poster, I have copied your post as it asks exactly what I need to and you have received a response!


Forum Team
Forum Team

Hi @Fesey thanks for your post although I'm sorry to hear of your concerns raised here regarding signing up to My Virgin Media.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks