Virgin Media Community

[Hmander]

Hi, I am a new customer and I inadvertently put an old email address for joining and so now I can’t verify the address which I need to do to start access my account. Can you help. Tried text chat, useless, tried speaking to some one, still waiting  

[Emily_G]

Thanks for the post Hmander and welcome to our community.

Have you managed to change this information since your post? 

Thanks, Emily.

[Hmander]

Hi Emily 

unfortunately I have still no been able to access my account. 

[Paul_DN]

Hi Hmander,

I am sorry to hear you still haven't been able to get into your online account, I wasn't able to find a active account with the details we have for you, I will be happy to help further for this I would need to invite you into a private chat so I can take you details.

I will send you a invite into a private chat, if you do still require help please accept this.

Regards

Paul.