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Wrong account number

Tuning in

I had registered on the app with an account number but had my installation cancelled and then reinstated under a different account number. My issue is that I can’t now register my new account number to get a view on my account. How can I sort this?


Forum Team
Forum Team

Hello Heidmove,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with accessing your online account.
I'd like to take a look into this for you and get it all sorted.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your envelope at the  top right of your screen that would be great. 


Hey Gareth, I have exactly the same problem as Heidi above - account due to start, house move changed to different address, had to set up new account but on same email, but old account number still showing and can't find new one. Can you help me too please?

Hey GaryJBirch, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

We would have to raise an IT ticket for you, so I am going to send you a PM.

Please look out for the message in your inbox. Thanks 

Matt - Forum Team

New around here?