Wrong account number

[Hambo27]

Hi the wrong account number is showing in my virgin media app and there doesnt seem to be any way of changing it

[John_GS]

Hi @Hambo27

Thanks for posting - please can you expand on this for me? Is this a house move you've done and want the old log in details for the new account?

Best,

[Hambo27]

No, the initial order was rejected by VM after initially being accepted and giving me an account so I had set up my account 

when the problem was resolved I placed a new order and have been given a new account number but the original account number still shows against my email 

[John_GS]

Hi @Hambo27

Thanks for coming back to me. I'll send you a PM as I can find multiple systems for you from the forum details provided

Kind regards,

[Colin325476]

Hi John,

Exactly the same problem for me here. Is this something you would be able to help with?

Thanks for your help,

Colin

[Lee_R]

Hi @Colin325476 thanks for posting and welcome back to our community.

Sorry to hear you've got the incorrect account number on your app and for any inconvenience this may be causing you. I'd like to take a look on your behalf and help you resolve this. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards
Lee_R